WOW to quality and WOW to customer service. Initially, I messed up my order and Laura was soooo helpful from the very beginning. She corrected my error and had my order/package at my doorstep earlier than expected. Unfortunately, it had different engraving than I was expecting (still worked for the gift but not what I ordered.) I emailed Laura back and let her know what happened, and she was spot on with her response time and getting me the correct order within a few days! I love the gift and will definitely shop here again. I don’t think the etching problems would have happened if I would have done my order correctly the first time. Love family owned but Go Gophers!